Customer Success - South West England

Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this position. 

At Trackman we are growing, as we constantly strive to further develop our market leading sport tracking solutions. This is why we are looking for an experienced and highly motivated, Customer Success Manager for our Golf Pro, Indoor & Driving Range customers in the South West of England.  

Are you our new Customer Success Manager for Trackman Golf?  

You will work closely with Regional Sales Director, Sales Representatives, fellow Customer Success Managers, Customers, Trackman Headquarter personnel.  

Your main responsibilities will be to: 

• Support our new customers with training, education and 1st level technical support 

• Developing business opportunities and sales within our Trackman Pro, Trackman Range, and Trackman Indoor golf markets 

• Assist our customers in the planning and execution of successful launch events for indoor golf centres 

• Work with our Booking & Payments team to help shape how players schedule pay and play across the Trackman ecosystem 

• Help build our community of operators through events and workshops 

Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product . 

Activities should include but not be limited to: 

• Train customers in all market segments after install, on all aspects of the Trackman product and ecosystem 

• On-going email/phone/in-person communication to customers with software updates and other key information 

• 1st line of Aftersales support for customers following install and training 

• Support commercial customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement 

• Help commercial customers with marketing material and initiatives both at the time of launch and on an on-going basis 

• Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators 

• Collate success stories and feedback from venues to support future sales 

• Conduct meetings and updates to share latest information and with owners and staff at commercial venues 

• Help with marketing activations with golf governing bodies, partners and buying groups 

• Lead the referral program for operators to recommend future clients 

The ideal candidate: 

• Home/Office in South West of England or South Wales  

• Driver's License and access to own vehicle (expenses paid) 

• Fluent in English language  

• Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports related business 

• Experience working in a customer facing role 

• Ability to analyse problems and provide well thought through solutions 

• Hands-on, self-driven, opportunity-seeking, respected and responsible person 

• Strong growth ambitions, holds an entrepreneurial mindset 

• Works independently, but is also a team player who shares feedback and helps when required 

• Willingness to work "Out of hours" on weekends and evenings when necessary 

You can expect in-Region travel, 70%-75% of time, specifically on-site. and occasional European travel required.